Last updated: November 11, 2026
This policy applies to subscriptions purchased directly from Nuovoscent LLC. A one-time purchase does not create a subscription.
Recurring oil subscriptions
When you choose a subscription, your selected oil renews at the price and frequency disclosed before purchase. Our current oil plans renew monthly. Shipping and applicable taxes are additional. Standard shipping is $9 per shipment, or free when the merchandise subtotal is $100 or more after discounts and before taxes and shipping. Each renewal is assessed separately.
Managing or cancelling an oil-only subscription
Oil-only subscriptions can be cancelled without a cancellation penalty before the next charge. Use your subscription management link for available controls, or email hello@nuovoscent.com before your next renewal for help. Request changes before the next charge; an order already being prepared may not be changeable.
Free AirLite diffuser offer
The free-diffuser offer requires 6 paid monthly oil orders, today’s order plus 5 monthly renewal orders. This is a paid-order commitment, not simply six elapsed calendar months. The diffuser ships once; only the oil renews. The six-order commitment applies to the Free Diffuser Set, not to ordinary oil-only subscriptions. If you cancel before completing 6 paid orders and keep the diffuser, a $69.99 diffuser fee applies per diffuser, including cancellation within the first 30 days. The fee is collected by a separate manual invoice and is not automatically charged to your payment method. Contact hello@nuovoscent.com before your next renewal for cancellation help.
An eligible complete unused set returned within 30 days of delivery avoids the diffuser fee and ends the offer commitment. Contact us first for return authorization and instructions. The diffuser and all oils from that order must be unused, in original packaging, with all parts and accessories. Customers pay return shipping for change-of-mind complete-set returns; original shipping is not refunded. See our Return and refund policy for full eligibility and refund details.
After 6 paid orders, the diffuser is yours to keep without a diffuser fee. Your oil subscription continues monthly until you cancel through your customer portal or by contacting us. Any price change will be communicated before it takes effect. Cancelling future renewals does not automatically refund an order already charged; return eligibility is explained in our Return and refund policy.
Skipped deliveries
The free-diffuser offer allows two skipped deliveries. Contact us before your next renewal for help arranging a skip. Skipped deliveries and failed payments are not paid orders and do not count toward the 6-paid-order commitment.
Your existing subscription
The terms disclosed and accepted when you enrolled govern your subscription. Later policy updates do not add a fee or commitment to an existing order or reduce existing rights. Removing items from a cart, unsubscribing from marketing messages, or returning an item does not by itself cancel future subscription renewals. Use your subscription management link or contact us to request cancellation. Rights required by applicable law remain unaffected.
Questions? Email hello@nuovoscent.com. See our Shipping policy and Contact information.