Shipping policy

Last updated: November 3, 2026

Where we ship

Nuovoscent LLC ships from its own U.S. inventory to the contiguous 48 United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.

Shipping charges

Standard shipping is $9 per order. Standard shipping is free when the merchandise subtotal is $100 or more after discounts and before taxes and shipping. The same rule applies separately to each monthly subscription renewal shipment. The free diffuser does not add value toward the free-shipping threshold. Applicable taxes are additional.

A first order qualifying for free shipping does not automatically make future subscription deliveries free. Each renewal is assessed separately. We do not charge an additional shipping fee if we split a single order for our own fulfillment purposes.

Processing and delivery

Please allow up to 2 business days to prepare in-stock orders, followed by an estimated 5–7 business days in transit. Business days are Monday through Friday, excluding U.S. public holidays. Transit estimates are not guaranteed delivery dates. Tracking details will be sent when available.

Any preorder or backorder must state its expected shipping schedule before purchase. If we cannot ship within the promised time, we will notify you and offer the choice of accepting a revised shipping date or cancelling for a full refund, including shipping paid for the cancelled order. We will obtain any consent required for a delay.

Address changes and delivery problems

Check your delivery address before placing an order. Email hello@nuovoscent.com as soon as possible if you need a change; we cannot guarantee changes after processing begins. If an order is missing, damaged, incorrect, or marked delivered but not received, contact us with your order number so we can investigate and arrange the appropriate remedy. You do not need to purchase optional shipping protection to receive remedies required by law.

Returns and subscriptions

Please contact us before sending a return. Refusing delivery or returning an item does not by itself cancel future subscription renewals. To cancel, use your subscription management link or email us before your next charge. See our Return and refund policy and the subscription terms accepted with your order.